![]() ![]() In the US, the damage to high-profile Pushing technology Gartner analyst Avivah Litan described 2014 as ‘the year of the data breach’, but the incidents did not stop on. ![]() We have seen serious breaches involving customer data on both sides of the Atlantic, and every time we close one door the fraudsters find another one to come through. In the past decade, the threat of card fraud has increased, in proportion to the growing number of people using credit and debit cards to pay for goods. ![]() That's why one payment protection method, DTMF masking, has come to take a pivotal role, as Tim Critchley of Semafone explains. Allowing customers to provide sensitive information such as card numbers on calls that may be recorded presents serious challenges. But one area remains vulnerable.įor many, the challenge of how to secure ‘card not present’ (CNP) payments made over the phone to a contact centre still exists. It has been 10 years since the launch of the Payment Card Industry Data Security Standard (PCI DSS) and many advances have been made to help merchants comply. That's why one payment protection method, DTMF masking, has come to take a pivotal role in the protection of customer card data when taking payments made over the phone. However in one sector these advances in security are not effective for many, the challenge of how to secure card payments made over the phone to a contact centre still exists. Both tokenisation and P2PE have proved to be powerful ways of securing data, while EMV has established an essential global standard for the interoperability of chip cards. ![]() Three approaches have become mainstream – tokenisation, point-to-point encryption (P2PE) and EMV (Europay, MasterCard and Visa). Ten years since the launch of version 1.0 of the Payment Card Industry Data Security Standard (PCI DSS), technology has advanced to help merchants worldwide comply with the standard. ![]()
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